Bilingual Call Center Specialist I

Florida; United States; Remote; USD 22,000 - 25,000; Full time

Job summary

The Florida Department of Children and Families in Orlando, FL is hiring a Call Center Services Representative I. The role focuses on processing eligibility information, providing customer support, and guiding customers through My ACCESS Account features.

A minimum of two years in customer service is required; bilingual Spanish/English or Creole/English is preferred. Training is 8–12 weeks, and the shift is 8:00 am to 5:00 pm EST, Monday through Friday.

Qualifications

• Two years of experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.
• Must have the ability to attend an 8 - 12-week mandatory paid training course.
• Preference for bilingual in Spanish/English or Creole/English.

Responsibilities

• Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Processes a variety of eligibility related work activities within designated time frames.
• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for collecting and updating required information on applicants and recipients and their household members for all government assistance programs.

Skills

Customer service

Typing

Computer skills

Job description

The Florida Department of Children and Families in Orlando, FL is hiring a Call Center Services Representative I. The role focuses on processing eligibility information, providing customer support, and guiding customers through My ACCESS Account features.

A minimum of two years in customer service is required; bilingual Spanish/English or Creole/English is preferred. Training is 8–12 weeks, and the shift is 8:00 am to 5:00 pm EST, Monday through Friday.