Bilingual Call Center Rep I - Government Benefits

Florida; Miami (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Florida Department of Children and Families in Miami, FL is seeking a Call Center Services Representative OPS to support government assistance eligibility. The role centers on phone interactions with customers and processing a broad range of eligibility-related activities in a call center setting.

Ideal candidates have two years of customer service experience, strong computer and typing skills, and the ability to learn policy details.

Qualifikationen

• Two years of experience in customer service, interviewing, recruiting, investigating, or processing information.
• Excellent computer and typing skills; ability to learn government policies.

Aufgaben

• Answer general eligibility inquiries and provide information on program requirements, applications, and benefits.
• Process eligibility-related activities within designated timeframes and enter data into eligibility systems.
• Educate customers about My ACCESS Account features and assist with account setup and password resets.
• Resolve EBT ACCESS card issues and conduct abbreviated interviews to collect required information.
• Request additional information to establish or continue eligibility and document electronic case records.
• Assist customers with referrals to other agencies and community resources.

Kenntnisse

Customer service

Typing

Computer skills

Jobbeschreibung

Florida Department of Children and Families in Miami, FL is seeking a Call Center Services Representative OPS to support government assistance eligibility. The role centers on phone interactions with customers and processing a broad range of eligibility-related activities in a call center setting.

Ideal candidates have two years of customer service experience, strong computer and typing skills, and the ability to learn policy details.