Bilingual Customer Service Rep (English/Spanish) - Remote

SupportFinity™; California (MO); On-site; USD 24,796 - 27,552; Full time

Job summary

SupportFinity™ is seeking a Spanish Customer Service Representative to join our team in California. The role involves answering inbound calls and providing top-notch support while ensuring customer retention.

The ideal candidate should demonstrate fluent English and Spanish skills, along with a strong customer orientation in a virtual environment. We offer a competitive hourly rate between $18 and $20.

Qualifications

• 1+ years in Customer Service, help desk or call center experience preferred.
• Ability to work in high-volume inbound call center.
• Experience in resolving customer complaints to ensure satisfaction.

Responsibilities

• Answer inbound calls and provide excellent support.
• Respond to customer questions via phone, email, Live Chat, and SMS.
• Research and resolve complaints to ensure customer retention.

Skills

Fluent English and Spanish Language skills

Strong customer orientation

Strong verbal and written communication skills

Ability to work in a team environment

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

SupportFinity™ is seeking a Spanish Customer Service Representative to join our team in California. The role involves answering inbound calls and providing top-notch support while ensuring customer retention.

The ideal candidate should demonstrate fluent English and Spanish skills, along with a strong customer orientation in a virtual environment. We offer a competitive hourly rate between $18 and $20.