Bilingual Call Center Rep (English/Spanish) - Remote

Stratford Solutions; United States; Remote; USD 22,041 - 27,552; Full time

Job summary

Stratford Solutions is seeking a Remote Call Center Representative who can deliver compassionate, high-quality service in English and Spanish. This full-time contract role requires handling inbound calls, resolving inquiries, and maintaining accurate records while adhering to regulatory guidelines.

You will work 10:00 AM–6:00 PM EST, 100% remote, with a pay rate of $18 per hour. Strong communication, computer skills, and a customer-first attitude are essential to success.

Qualifications

• High School Diploma or GED preferred.
• 2–3 years of customer service experience preferred.
• Phone-based customer service experience strongly preferred.
• Bilingual skills are a plus but not required.

Responsibilities

• Handle a high volume of inbound calls (approximately 45–75 calls per day).
• Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions.
• Read from and utilize knowledge base articles to ensure accurate and consistent information.
• Create and manage service requests based on customer needs.
• Identify and appropriately escalates complex or sensitive calls.
• Maintain detailed and accurate documentation of customer interactions.
• Deliver excellent customer service while remaining professional, patient, and empathetic.
• Adhere to company policies, procedures, and compliance standards at all times.

Skills

Advanced customer service

Phone etiquette

Microsoft Office

Boolean search

Verbal and written communication

Active listening

Professionalism under pressure

Empathy and patience

Education

High School Diploma or GED (preferred)

Tools

Microsoft Office

Job description

Stratford Solutions is seeking a Remote Call Center Representative who can deliver compassionate, high-quality service in English and Spanish. This full-time contract role requires handling inbound calls, resolving inquiries, and maintaining accurate records while adhering to regulatory guidelines.

You will work 10:00 AM–6:00 PM EST, 100% remote, with a pay rate of $18 per hour. Strong communication, computer skills, and a customer-first attitude are essential to success.