Bilingual Customer Service Rep (EN/ES) - Onsite Growth

Uline; Gurnee (IL); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Paid holidays & PTO

Tuition assistance

Job summary

Uline is seeking a bilingual Customer Service Representative to join our Kenosha Branch. You will process orders, provide product recommendations, and handle inquiries using advanced tools. The role emphasizes delivering Legendary Service through phone, email, and chat support.

Fluency in English and Spanish is required, with strong problem-solving and communication skills. We offer extensive on-site training, growth opportunities, and a supportive team in a fast-paced environment.

Qualifications

• Bilingual English/Spanish with strong verbal and written skills.
• Excellent problem-solving, listening and communication abilities.
• Bachelor’s degree is preferred but not required; strong willingness to learn.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly.
• Build business relationships with customers via phone, email and chat.
• Understand customer needs and recommend Uline’s best solutions.
• Help customers navigate Uline’s website and online ordering.

Skills

Bilingual

Communication

Listening

Problem solving

Education

High school diploma

Bachelor’s degree preferred

Job description

Uline is seeking a bilingual Customer Service Representative to join our Kenosha Branch. You will process orders, provide product recommendations, and handle inquiries using advanced tools. The role emphasizes delivering Legendary Service through phone, email, and chat support.

Fluency in English and Spanish is required, with strong problem-solving and communication skills. We offer extensive on-site training, growth opportunities, and a supportive team in a fast-paced environment.