Remote Bilingual Customer Service Rep (English/Spanish)

Early Learning Coalition of Palm Beach County, Inc.; Florida; Remote; USD 15.000 - 26.000; Vollzeit

Zusammenfassung

Early Learning Coalition of Palm Beach County, Inc. is hiring a Customer Service Representative to support families and providers.

You will be the friendly voice handling inquiries, scheduling, and guiding users to resources in a bilingual English/Spanish environment. Qualifications include a high school diploma (associate degree preferred), 6+ months in a call center or high-volume role, and strong data entry skills.

Qualifikationen

• Bilingual proficiency in English and Spanish required (read, write, speak).
• High school diploma; Associate degree preferred.
• Minimum 6 months of call center or high-volume customer service experience.
• Strong data entry and typing skills with attention to accuracy.
• Proficiency with Microsoft Office Suite and basic tech troubleshooting.

Aufgaben

• Handle a high volume of inbound calls with professionalism.
• Schedule appointments and respond to client and provider inquiries.
• Provide general information on community resources and update databases.
• Manage email communication and records; assist providers with requests.

Kenntnisse

Bilingual English/Spanish

Call center experience

Data entry

Customer service

Scheduling

Verbal/written communication

Ausbildung

High school diploma

Associate degree preferred

Tools

Microsoft Excel

Microsoft Word

Jobbeschreibung

Early Learning Coalition of Palm Beach County, Inc. is hiring a Customer Service Representative to support families and providers.

You will be the friendly voice handling inquiries, scheduling, and guiding users to resources in a bilingual English/Spanish environment. Qualifications include a high school diploma (associate degree preferred), 6+ months in a call center or high-volume role, and strong data entry skills.