Bilingual Call Center Rep (English/Spanish) – Remote

Valor Intelligent Processing; Tampa (FL); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Casual Dress Code

Job summary

Valor Intelligent Processing in Tampa, Florida, is seeking a Call Center Representative to join our team. The role involves answering inbound calls, providing accurate information, and resolving customer complaints while maintaining performance metrics. Ideal candidates should be fluent in English and Spanish, possess strong communication skills, and have a high school diploma.

This position offers a starting wage of $14.00/hour and includes benefits such as paid time off, incentives, and health coverage after 60 days. If you are motivated and enjoy customer service, apply today!

Qualifications

• Must be 18 years or older.
• Ability to multitask and manage time effectively.
• Basic computer literacy and typing skills.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints with professionalism and empathy.
• Document all customer interactions in the CRM system.
• Collaborate with team members and supervisors to improve service delivery.

Skills

Fluent in English

Fluent in Spanish

Strong verbal communication

Strong written communication

Basic computer literacy

Previous customer service experience

Education

High school diploma or GED

Job description

Valor Intelligent Processing in Tampa, Florida, is seeking a Call Center Representative to join our team. The role involves answering inbound calls, providing accurate information, and resolving customer complaints while maintaining performance metrics. Ideal candidates should be fluent in English and Spanish, possess strong communication skills, and have a high school diploma.

This position offers a starting wage of $14.00/hour and includes benefits such as paid time off, incentives, and health coverage after 60 days. If you are motivated and enjoy customer service, apply today!