Bilingual Customer Care Rep (Spanish/English)

CCF Family of Brands; Los Angeles (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across brands

Educational reimbursement program

401(k) and Roth 401(k) with company-mq

Life and AD&D insurance

VS/ED benefits—dental, vision, life, &

Job summary

CCF Family of Brands in Los Angeles, CA is seeking a bilingual customer service representative to assist customers with check cashing, money transfers, and bill payments. You will deliver excellent service, build community connections, and participate in on-the-job training to support career growth.

The role requires a full-time commitment with a 40-hour workweek, including weekends, and offers a comprehensive benefits package and ongoing development opportunities within our multi-brand network.

Qualifications

• Bilingual Spanish/English required to connect with customers.
• High school diploma or equivalent is expected.
• Strong verbal and written communication is essential.
• Ability to enter data accurately into systems.

Responsibilities

• Connect with customers to build relationships and drive repeat business.
• Review and process customer transactions with accuracy.
• Provide personalized financial services to fit customer needs.
• Maintain customer information in the POS system with precision.
• Support in-store events and community outreach as needed.
• Attend to security, compliance, and scheduling requirements.

Skills

Bilingual Spanish/English

Verbal and written communication

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

CCF Family of Brands in Los Angeles, CA is seeking a bilingual customer service representative to assist customers with check cashing, money transfers, and bill payments. You will deliver excellent service, build community connections, and participate in on-the-job training to support career growth.

The role requires a full-time commitment with a 40-hour workweek, including weekends, and offers a comprehensive benefits package and ongoing development opportunities within our multi-brand network.