Bilingual Customer Service Rep

Labatt Food Service; Harlingen (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Labatt Food Service in Harlingen, TX is hiring a Customer Service Representative to resolve user requests, manage orders, and handle administrative tasks. You will use problem-solving skills and communicate with customers via phone and email.

The ideal candidate is bilingual in English and Spanish, possesses strong communication, empathy, and a positive attitude, and can adapt to evolving customer needs while supporting internal teams.

Qualifications

• Clear and friendly communication to understand and resolve customer requests.
• Strong work ethic and positive attitude to maintain rapport with customers.
• Able to empathize with customer concerns and act with urgency.
• Willingness to take on additional responsibilities as needed.
• Bilingual English and Spanish required.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements.
• Communicate order and product changes with customers in a timely fashion.
• Identify and effectively communicate changing customer needs with internal personnel.

Skills

Effective communication

Customer service mindset

Bilingual English/Spanish

Multitasking

Job description

Labatt Food Service is hiring a Customer Service Representative for theirHarlingenoffice. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.
• Bilingual, English & Spanish,required.

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