Customer Service Rep (CSR)

Labatt Food Service; Dallas (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Labatt Food Service in Dallas is seeking a Customer Service Representative to assist customers with order processing, deliveries, and product inquiries. You will use problem solving to resolve requests and support administrative tasks.

Responsibilities include responding to customer requests by phone and email, offering product suggestions, communicating changes, and coordinating with internal teams to meet customer needs.

Qualifications

• Excellent communication skills to understand and resolve requests.
• Strong work ethic with a positive attitude.
• Demonstrate empathy and urgency in handling customer concerns.
• Willingness to take on additional responsibilities.
• Availability: Monday–Friday, 8:00am–5:00pm.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries via phone and email.
• Research and offer product suggestions based on customer requirements.
• Communicate order and product changes with customers in a timely fashion.
• Identify and communicate changing customer needs with internal personnel.

Skills

Communication

Work Ethic

Empathy

Adaptability

Job description

Labatt Food Service is hiring a Customer Service Representative for our Dallas office. A Customer Service Representative will utilize problem solving skills to resolve user requests and other administrative tasks.

Responsibilities

• Respond and resolve customer requests concerning order processing, deliveries, product inquiries and other requests via phone and e-mail.
• Research and offer product suggestions based on customer requirements
• Communicate order and product changes with customers in a timely fashion
• Identify and effectively communicate changing customer needs with internal personnel

Requirements

• Effective communication skills to be able to quickly understand and resolve customer requests in a friendly and respectful manner.
• Strong work ethic with a positive attitude to maintain good rapport with customers
• Demonstrate empathy towards customer concerns with a sense of urgency to resolve them
• Ability to take on other responsibilities as needed.
• This position requires the following availability: Monday – Friday (8:00am-5:00pm).