Bilingual Customer Service Pro - Loans & Growth Path

Community Choice Financial Family of Brands; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands in Indianapolis is seeking a bilingual Customer Service Representative to help underbanked consumers access short-term credit and financial services. You will support Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education in a fast-paced branch setting.

You will follow strict compliance and documentation standards while delivering friendly, accurate service.

Qualifications

• Bilingual English/Spanish required to support Spanish- and English-speaking customers.
• Experience in customer service in financial services is a plus.
• Ability to explain loan products, payments, and account inquiries while maintaining compliance.

Responsibilities

• Assist customers with loan applications, account inquiries, payments, and product education.
• Maintain strict compliance and documentation standards.
• Provide friendly, accurate service and contribute to training and advancement opportunities.

Skills

Bilingual English/Spanish

Customer service

Job description

Community Choice Financial Family of Brands in Indianapolis is seeking a bilingual Customer Service Representative to help underbanked consumers access short-term credit and financial services. You will support Spanish- and English-speaking customers with loan applications, account inquiries, payments, and product education in a fast-paced branch setting.

You will follow strict compliance and documentation standards while delivering friendly, accurate service.