Bilingual Customer Service Pro (English/Spanish)

GC Services Limited Partnership; Waco (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix in Texas is hiring a full-time Customer Service Advocate to engage customers by phone, resolve inquiries, and guide them through solutions. You will maintain product knowledge, handle documentation across systems, and collaborate with teams to resolve complex issues.

Training is provided. Ideal candidates are 18+, hold a high school diploma or equivalent, and fluent in English and Spanish with excellent communication skills and strong attendance.

Qualifications

• Experience in customer service is preferred.
• Fluency in English and Spanish is required.
• Typing assessment will be administered.
• Comfort with using multiple windows/tabs on a computer.

Responsibilities

• Be the main contact for customers by phone.
• Address inquiries, resolve complaints, and guide customers to solutions.
• Know products, services and policies to assist customers.
• Document interactions and transactions across platforms.
• Collaborate with other departments to resolve issues.

Skills

Customer service

Bilingual English/Spanish

Phone communications

Typing

Education

High School Diploma or equivalent

Job description

InteLogix in Texas is hiring a full-time Customer Service Advocate to engage customers by phone, resolve inquiries, and guide them through solutions. You will maintain product knowledge, handle documentation across systems, and collaborate with teams to resolve complex issues.

Training is provided. Ideal candidates are 18+, hold a high school diploma or equivalent, and fluent in English and Spanish with excellent communication skills and strong attendance.