Bilingual Customer Service Representative - onsite

GC Services Limited Partnership d/b/a InteLogix; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is seeking a customer service associate to greet customers, handle in-store duties, and process applications with a focus on accuracy and empathy. You will work in a full-time, non-seasonal role with paid training and comprehensive benefits.

The role requires bilingual English/Spanish communication, excellent attendance, and the ability to navigate multiple computer windows while delivering top-tier customer experience over the phone and in person.

Qualifications

• Bilingual English/Spanish required.
• Strong communication skills, both verbal and written.
• Ability to handle phone interactions with focus and professionalism.
• Excellent attendance and reliability.
• Comfort with computer windows/tabs and multitasking.
• Engage customers with empathy and problem-solving on calls.

Responsibilities

• Greet customers in storefront lobby and assist during shifts.
• Perform opening/closing duties and CSR greeter tasks.
• Process mail, applications, and account actions.
• Maintain documentation and data accuracy across systems.
• Support other departments as needed and resolve issues efficiently.

Skills

Bilingual (English/Spanish)

Phone customer service

Communication skills

Excellent attendance

Tech savviness

Stay engaged on phone

Education

High School Diploma or equivalent

Job description

Pay rate: $19/hr

Who we are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Greets and assists customers in Storefront lobby.
• Performs opening and closing duties in Storefront lobby.
• Performs CSR Greeter duties throughout the shift.
• Processes mail and fax applications;
• Processes correspondence received via mail or fax;
• Processes account replenishments;
• Processes account closures;
• Processes "payment return" correspondence.
• Maintains an above-average attendance record.
• Scans documentation for attachment to accounts.
• Maintain good working relationships with assigned supervisors and coworkers.
• Work safely without presenting a threat to self or others.
• Negotiates payments and fee reductions up to established limits.
• Reviews notices and verifies data through use of several computer systems.
• Records individual completed daily work statistics.
• Troubleshoots situations accurately, quickly, and efficiently for phone customers.
• Assists other departments or functions with tasks when needed.
• Perform additional duties as required by management.

Qualifications

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Fluency in both the English and Spanish language
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Excellent communication skills, both, oral and written
• Superb attendance, so you can be there when our customers need us

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.