Bilingual Customer Service Pro — English/Spanish

Sherwin-Williams; Jasper (AL); On-site; USD 24,000 - 34,000; Full time

Job summary

Sherwin-Williams in Jasper, AL is seeking a Customer Service Specialist to assist wholesale and retail customers, resolve questions about products, and drive sales with a focus on excellent service.

You will handle in-person and phone inquiries, stock shelves, process transactions, and stay informed about product features to suggest optimal solutions while upholding store standards and safety.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• Able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries, as needed.

Skills

Customer service

Sales oriented

English proficiency

Spanish proficiency

Reading and writing

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Cash handling

Job description

Sherwin-Williams in Jasper, AL is seeking a Customer Service Specialist to assist wholesale and retail customers, resolve questions about products, and drive sales with a focus on excellent service.

You will handle in-person and phone inquiries, stock shelves, process transactions, and stay informed about product features to suggest optimal solutions while upholding store standards and safety.