Bilingual Customer Service & Counter Sales Associate

SRS Building Products - Whitehall; South Whitehall Township (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Discretionary bonuses

401(k) match

Employee stock purchase

Paid time off

Medical insurance

Dental/vision coverage

FSAs

Life insurance

Long-term disability

Job summary

SRS Building Products - Whitehall, Whitehall, PA, is seeking a Customer Service Representative to deliver outstanding counter and phone service, engage with walk-in customers, and support sales teams.

The ideal candidate has proven customer service experience, familiarity with CRM and ERP systems, and the ability to work in a bilingual English/Spanish environment. This on-site role offers competitive pay and a suite of benefits.

Qualifications

• Proven customer service and phone handling experience.
• Familiarity with CRM systems and ERP platforms for order entry.
• Strong interpersonal and team-oriented mindset with safety awareness.
• Ability to support sales and identify opportunities.
• Authorized to work in the U.S. without sponsorship; valid driver's license.

Responsibilities

• Deliver outstanding service via phone, email, and in-person.
• Provide product information and resolve issues promptly.
• Support walk-in customers with counter sales and coordinate with teams.
• Process transactions in the ERP system and look for new sales opportunities.
• Uphold company values; use bilingual English/Spanish to enhance service.

Skills

Customer service

Phone handling

Active listening

CRM systems

ERP systems

Bilingual English/Spanish

Team collaboration

Education

High school diploma

Associate or bachelor's degree

Tools

CRM systems

ERP systems

Job description

SRS Building Products - Whitehall, Whitehall, PA, is seeking a Customer Service Representative to deliver outstanding counter and phone service, engage with walk-in customers, and support sales teams.

The ideal candidate has proven customer service experience, familiarity with CRM and ERP systems, and the ability to work in a bilingual English/Spanish environment. This on-site role offers competitive pay and a suite of benefits.