Bilingual CSR: Counter Sales & ERP Support

SRS Building Products - Chantilly; Chantilly (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical/dental/vision

Flexible spending accounts

Life and short-term disability

Job summary

SRS Building Products - Chantilly is seeking a Customer Service Representative to engage with walk-in customers, coordinate with sales, drivers, and warehouse teams, and deliver exceptional counter and phone service on-site in Chantilly, VA.

The role emphasizes proactive, customer-focused service, with opportunities for growth in sales or management and a culture of "Make Money and Have Fun!".

Qualifications

• Proven customer service experience with active listening.
• Familiarity with CRM systems and ERP platforms for order entry.
• Strong interpersonal and team skills with safety awareness.
• Ability to support sales and identify opportunities.
• Bilingual English/Spanish preferred.

Responsibilities

• Handle inquiries and complaints via phone, email, and in person.
• Provide product information, resolve issues, and maintain records.
• Support walk-in customers with counter sales and coordinate with teams.
• Process transactions in the ERP system and assist sales growth.
• Uphold company values and use bilingual skills to expand reach.

Skills

Customer service

Phone handling

CRM proficiency

ERP proficiency

Bilingual English/Spanish

Valid driver’s license

Authorized to work in US

Team player

Education

Associate's or Bachelor's in communications or business management

Tools

CRM systems

ERP platforms

Job description

SRS Building Products - Chantilly is seeking a Customer Service Representative to engage with walk-in customers, coordinate with sales, drivers, and warehouse teams, and deliver exceptional counter and phone service on-site in Chantilly, VA.

The role emphasizes proactive, customer-focused service, with opportunities for growth in sales or management and a culture of "Make Money and Have Fun!".