Bilingual Customer Service & Collections Specialist (Field)

Atlas Credit Company Inc; El Paso (TX); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Group Health Insurance

Dental & Vision Coverage

Paid Vacation & Sick Time

401(k) Plan with Employer Matching

Performance Bonuses

Career Advancement Opportunities

Job summary

Atlas Credit Company seeks a Customer Service Representative to deliver outstanding service in a hybrid role involving in-office and field support. You will assist with loan applications, account management, and collections while building lasting relationships with customers.

The role requires bilingual English abilities, strong communication, and the capacity to handle high-volume calls. Training and a comprehensive benefits package accompany this opportunity.

Qualifications

• Minimum 1+ years in customer service or financial services preferred.
• Strong problem-solving and listening skills.
• Ability to manage multiple tasks and prioritize work.

Responsibilities

• Build strong relationships with customers through trust and clear communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to support customers with payments when needed.
• Handle inquiries, resolve concerns, and provide exemplary service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies for collections and customer engagement.
• Conduct outreach to grow the customer base and promote financial services.
• Manage incoming and outgoing calls ensuring timely communication.
• Ensure cash handling accuracy and office security.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Bilingual (English)

Job description

Atlas Credit Company seeks a Customer Service Representative to deliver outstanding service in a hybrid role involving in-office and field support. You will assist with loan applications, account management, and collections while building lasting relationships with customers.

The role requires bilingual English abilities, strong communication, and the capacity to handle high-volume calls. Training and a comprehensive benefits package accompany this opportunity.