Customer Service Representative/Collector

Atlas Credit Company, Inc.; El Paso (TX); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Group Health Insurance

Dental & Vision Coverage

Paid Vacation & Sick Time

401(k) Plan with Employer Matching

Performance Bonuses

Career Advancement Opportunities

Job summary

Atlas Credit Company seeks a Customer Service Representative to deliver outstanding service in a hybrid role involving in-office and field support. You will assist with loan applications, account management, and collections while building lasting relationships with customers.

The role requires bilingual English abilities, strong communication, and the capacity to handle high-volume calls. Training and a comprehensive benefits package accompany this opportunity.

Qualifications

• Minimum 1+ years in customer service or financial services preferred.
• Strong problem-solving and listening skills.
• Ability to manage multiple tasks and prioritize work.

Responsibilities

• Build strong relationships with customers through trust and clear communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to support customers with payments when needed.
• Handle inquiries, resolve concerns, and provide exemplary service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies for collections and customer engagement.
• Conduct outreach to grow the customer base and promote financial services.
• Manage incoming and outgoing calls ensuring timely communication.
• Ensure cash handling accuracy and office security.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Bilingual (English)

Job description

Join the Atlas Credit Family!

Atlas Credit Company is a family-owned and operated financial institution dedicated to helping millions of customers meet their financial needs. Since 1968, we have provided over $3 billion in financial assistance, guided by our core values of community and family. We are committed to transparency, responsibility, and exceptional customer service, ensuring that both our employees and customers feel valued and respected. If you are looking for a rewarding career in a team-driven environment where you can make a real difference, we invite you to apply for our Customer Service Representative (CSR) position!

Position Overview

We are seeking a customer-focused, empathetic, and motivated individual to join our team as a Customer Service Representative (CSR). In this role, you will deliver outstanding customer experiences, build lasting relationships, and provide personalized financial solutions.

As a CSR, you will engage with customers both in-office and in the field, ensuring they receive the support they need. This includes assisting with loan applications, account management, collections, and customer inquiries. We provide thorough training on field processes and customer interaction best practices to set you up for success.

Key Responsibilities

• Build strong relationships with customers through trust and open communication.
• Assist customers with financial solutions, loan applications, and account management.
• Conduct field visits to assist customers with payments when needed.
• Handle customer inquiries, resolve concerns, and provide exceptional service.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies and guidelines for collections and customer engagement.
• Conduct outreach efforts to grow the customer base and market financial services.
• Manage incoming and outgoing calls to ensure timely communication.
• Ensure cash handling accuracy and office security.

What We’re Looking For

• 1+ years of customer service or financial services experience (preferred).
• Strong problem-solving, communication, and listening skills.
• Ability to multi-task, prioritize, and manage time efficiently.
• Comfortably making high-volume calls and handling collections professionally.
• Willingness to learn and adapt in a fast-paced environment.
• Must have a valid driver’s license, insurance, and a reliable vehicle for fieldwork.

Bilingual Required!

English Required!

Why Join Atlas Credit?

We offer a competitive salary, comprehensive benefits, and growth opportunities within our company. Our benefits package includes:

• Group Health Insurance Plans
• Optional Dental & Vision Coverage
• Paid Vacation & Sick Time
• Paid Major Holidays401(k) Plan with Employer Matching
• Performance Bonuses
• Career Advancement Opportunities

Schedule & Work Environment

• 8-hour shifts – Monday to Friday
• Weekends as needed

If you are passionate about helping people, problem-solving, and building relationships, we’d love to hear from you! We look forward to welcoming you to the Atlas Credit team.