Bilingual Customer Service & Collections Agent

The CCS Companies; Salem (NH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

$1,000 Welcome Bonus

Biweekly bonuses

4x yearly bonus payouts

PTO: 3 weeks to start (+1 week after 2

Benefits from day one (health/dental/V

Hybrid options after 6 months

Job summary

The CCS Companies in Salem, NH is seeking a Regular Full Time Customer Service Associate. Earn an up to $16.00/hr base, $17.00/hr if bilingual, with biweekly bonuses and a welcome bonus to start.

No experience required; a 2-week paid training program and a $1,000 Welcome Bonus are included. Enjoy PTO, benefits from day one, and occasional prizes, with potential for hybrid work after 6 months.

Qualifications

• Minimum 1+ year in a Customer Service position preferred.
• Strong interpersonal and verbal communications skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Bilingual/multilingual language skills desirable.
• Successful completion of a company-sponsored two-week training program.
• Must successfully pass background check.
• Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.

Responsibilities

• Maintains a professional and customer-friendly manner with each account.
• Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with our clients' customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

Skills

Customer Service

Interpersonal skills

Verbal communication

Typing (35 wpm)

Numeracy

Written communication

Feedback / learning mindset

Adaptability

Schedule reliability

Education

High School Diploma

GED accepted

Job description

The CCS Companies in Salem, NH is seeking a Regular Full Time Customer Service Associate. Earn an up to $16.00/hr base, $17.00/hr if bilingual, with biweekly bonuses and a welcome bonus to start.

No experience required; a 2-week paid training program and a $1,000 Welcome Bonus are included. Enjoy PTO, benefits from day one, and occasional prizes, with potential for hybrid work after 6 months.