Customer Service Agent - Salem 2026

The CCS Companies; Salem (NH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

$1,000 Welcome Bonus

Biweekly bonuses

4x yearly bonus payouts

PTO: 3 weeks to start (+1 week after 2

Benefits from day one (health/dental/V

Hybrid options after 6 months

Job summary

The CCS Companies in Salem, NH is seeking a Regular Full Time Customer Service Associate. Earn an up to $16.00/hr base, $17.00/hr if bilingual, with biweekly bonuses and a welcome bonus to start.

No experience required; a 2-week paid training program and a $1,000 Welcome Bonus are included. Enjoy PTO, benefits from day one, and occasional prizes, with potential for hybrid work after 6 months.

Qualifications

• Minimum 1+ year in a Customer Service position preferred.
• Strong interpersonal and verbal communications skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Bilingual/multilingual language skills desirable.
• Successful completion of a company-sponsored two-week training program.
• Must successfully pass background check.
• Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.

Responsibilities

• Maintains a professional and customer-friendly manner with each account.
• Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with our clients' customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

Skills

Customer Service

Interpersonal skills

Verbal communication

Typing (35 wpm)

Numeracy

Written communication

Feedback / learning mindset

Adaptability

Schedule reliability

Education

High School Diploma

GED accepted

Job description

Job DetailsJob Location: Salem Office - Salem, NH 03079Position Type: Regular Full TimeEducation Level: High SchoolJob Category: Customer Service/SupportAre you looking to work a Monday - Friday schedule AND make a great base pay AND make an amazing BONUS!?!?

Hourly base pay is up to $16.00/hr ($17.00/hr if bilingual Spanish). On average our Associates are currently earning a bonus of $400 -$600 every 2 weeks! That's $22.00 - $27.00 per hour after bonus, and experienced Associates are making over $30.00 per hour after bonus!

No experience is necessary - we provide a dedicated 2 Week Paid Training Program to help you be successful immediately PLUS a $1,000 Welcome Bonus!

Why Work for CCS?

• Earn $1,000 Welcome Bonus just for completing training!
• Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year!
• Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
• No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
• Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
• Excellent Employee Referral program - make an extra $1500 referring great people!
• Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
• Paid Holidays including your Birthday off and a Floating Holiday!
• Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
• Hybrid work options after 6 months for qualified Associates.

Essential Functions:

• Maintains a professional and customer-friendly manner with each account.
• Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with our clients' customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Participates in various problem-solving and decision-making activities, as required.
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

Qualifications:

• Minimum 1+ year in a Customer Service position preferred.
• Strong interpersonal and verbal communications skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Ability to be receptive to feedback, willing to learn.
• Ability to be receptive and responsive to change and to embrace continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.
• Must successfully pass background check.

Education Requirements:

High school diploma or equivalent required, college degree preferred

The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.

Qualifications (duplicate section):

• Prefer one or more years of customer service experience, ideally in the collections industry.
• Strong interpersonal and verbal communication skills.
• Moderate typing skills (35 wpm).
• Basic math and writing skills.
• Bilingual/multilingual language skills desirable.
• Successful completion of a company-sponsored two-week training program.
• Must successfully pass background check required to obtain MN Debt Collector license.
• Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.

Educational Requirements (duplicate):

• High School diploma (GED acceptable) or equivalent work experience.