In-Office Collections Specialist — Uncapped Bonuses

F.H. Cann & Associates; Salem (NH); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Bonuses monthly

Top performer contests

Job summary

F.H. Cann & Associates in Salem, NH is seeking motivated and compassionate individuals to join our in‑office team. You will contact customers to recover delinquencies, perform skip tracing, and maintain detailed records of all collection activities in a fast-paced setting.

The role requires a high school diploma, strong negotiation and communication skills, and the ability to handle multiple tasks with professionalism. Bilingual Spanish is a plus; in-office location in Salem, NH is required.

Qualifications

• Must possess excellent verbal negotiation, customer service and persuasion skills.
• Well organized, results driven, and able to work in a high volume and fast-paced office environment.
• Flexibility to adapt and resolve challenging situations calmly and professionally.
• Ability to prioritize and manage multiple tasks, exercising sound judgement.

Responsibilities

• Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
• Locate/skip-trace customers using state-of-the-art skip-tracing tools combined with internet access.
• Record accurate and detailed notes, maintaining log of communication and all collection activities for each file.
• Ensure all performance deadlines, objectives, and goals are met as set by department standards.
• Adhere to consumer protection laws and FHC's standard practices and policies.

Skills

Negotiation

Customer service

Organization

Multitasking

Flexibility

Education

High school diploma

Tools

Internet Explorer

Microsoft Excel

Microsoft Word

Outlook

Adobe Acrobat

Job description

F.H. Cann & Associates in Salem, NH is seeking motivated and compassionate individuals to join our in‑office team. You will contact customers to recover delinquencies, perform skip tracing, and maintain detailed records of all collection activities in a fast-paced setting.

The role requires a high school diploma, strong negotiation and communication skills, and the ability to handle multiple tasks with professionalism. Bilingual Spanish is a plus; in-office location in Salem, NH is required.