Customer Service Agent - Portsmouth 2026

The CCS Companies; Portsmouth (NH); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Welcome bonus

Paid training

Generous PTO

Benefits from day one

Referral bonuses

Job summary

The CCS Companies are hiring for roles at our Portsmouth, NH location. This position offers a regular full-time schedule with base pay up to $16.00 per hour, higher if bilingual in Spanish, plus a generous bonus program and comprehensive benefits.

A 2-week paid training program leads to immediate success and a $1,000 welcome bonus. We provide PTO, benefits from day one, and ongoing incentives including quarterly prize payouts and referral bonuses.

Responsibilities

• Maintains a professional and customer-friendly manner with each account.
• Handles outbound and inbound calls professionally and knowledgeably, following scripts when necessary.
• Negotiates payment plans and settlements with clients’ customers.
• Identifies disputes promptly and ensures proper resolution.
• Promotes effective working relationships with team and other CCS departments.
• Performs other tasks as assigned by manager/supervisor.

Skills

Interpersonal skills

Verbal communication

Typing speed

Bilingual-English/Spanish (desirable)

Education

High school diploma

Job description

Job DetailsJob Location: Portsmouth Office - Portsmouth, NH 03801Position Type: Regular Full TimeEducation Level: High SchoolJob Shift: Full TimeJob Category: Customer Service/SupportAre you looking to work a Monday - Friday scheduleANDmake a great base payANDmake an amazingBONUS!?!?

The CCS Companies are hiring for shifts in our Salem location!

Hourly base pay is up to $16.00/hr ($17.00/hr if bilingual Spanish). On average our Associates are currently earning a bonus of $400 -$600 every 2 weeks! That's $22.00 - $27.00 per hour after bonus, and experienced Associates are making over $30.00 per hour after bonus!

No experience is necessary - we provide a dedicated 2 Week Paid Training Program to help you be successful immediately PLUS a $1,000 Welcome Bonus!

Why Work for CCS?

• Earn $1,000 Welcome Bonus just for completing training!
• Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year!
• Generous Paid Time Off Package of 3 weeks to start, PLUS you will receive an extra 1 week after 2 years for a total of 4 weeks PTO!
• No wait period on benefits for all new hires! You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
• Weekly & Monthly Prizes and Giveaways - Red Sox/Celtics/Bruins Tickets, Gift Cards and more!
• Excellent Employee Referral program – make an extra $1500 referring great people!
• Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more!
• Paid Holidays including your Birthday off and a Floating Holiday!
• Advancement Opportunities! Recognized in 2024 & 2025 by HR.com for Best Coaching and Mentoring Program!
• Hybrid work options after 6 months for qualified Associates.

ESSENTIAL FUNCTIONS:

• Maintains a professional and customer-friendly manner with each account.
• Maintains knowledge and compliance with all applicable federal and state laws (e.g. FDCPA, UDAAP).
• Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
• Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
• Identifies disputes promptly and ensures proper resolution.
• Participates in various problem-solving and decision-making activities, as required.
• Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
• Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
• Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
• Performs other tasks as may be assigned by manager/supervisor.

QUALIFICATIONS:

• Minimum 1+ year in a Customer Service position preferred.
• Strong interpersonal and verbal communications skills.
• Moderate typing skills required (35 wpm).
• Basic math and written communication skills.
• Ability to be receptive to feedback, willing to learn.
• Ability to be receptive and responsive to change and to embrace continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.
• Must successfully pass background check.

EDUCATION REQUIREMENTS:

• High school diploma or equivalent required, college degree preferred

The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.

QualificationsQUALIFICATIONS:

• Prefer one or more years of customer service experience, ideally in the collections industry.
• Strong interpersonal and verbal communication skills.
• Moderate typing skills (35 wpm).
• Basic math and writing skills.
• Bilingual/multilingual language skills desirable.
• Successful completion of a company-sponsored two-week training program.
• Must successfully pass background check required to obtain MN Debt Collector license.
• Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
• Ability to maintain a predictable and consistent full-time work schedule.

EDUCATIONAL REQUIREMENTS:

• High School diploma (GED acceptable) or equivalent work experience.