Bilingual Customer Service Representative – English/Spanish

Crafted Staff; Harrisburg (Dauphin County); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

On-the-job training

Career development opportunities

Job summary

Crafted Staff is hiring a Bilingual Customer Service Representative (English/Spanish) for an entry‑level role in the Harrisburg area. The position offers paid training, in‑office start with potential remote work after about 90 days, and full‑time hours.

You will handle inbound/outbound calls, assist with accounts, explain balances and payments, and support customers in both languages. No collections experience required; six months of customer service preferred; training and coaching provided.

Qualifications

• Bilingual in English and Spanish required.
• At least 6 months of customer service experience.
• Experience in retail, fast food, hospitality, call centers, offices, sales, or other customer-facing environments.
• Strong verbal communication and listening skills.

Responsibilities

• Handle inbound and outbound calls in English and Spanish.
• Assist English- and Spanish-speaking customers with account questions.
• Explain balances, payments, account information, and available options.
• Help customers establish payment arrangements within approved guidelines.
• Provide professional, respectful, and solutions-focused customer service.
• Accurately enter notes and document customer interactions in internal systems.
• Respond to customer questions, concerns, disputes, and requests.
• Navigate multiple screens and systems while speaking with customers.
• Meet established expectations for customer service, call quality, productivity, and KPIs.
• Follow company policies and applicable collections and consumer protection regulations, including FDCPA requirements.
• Protect confidential customer and account information.

Skills

Bilingual English/Spanish

Customer service experience

Communication skills

Phone communication

Attention to detail

Job description

Bilingual Customer Service Representative – English/Spanish

Pay: From $17.00 per hour
Schedule: Full-time
Experience: 6+ months of customer service experience
Language: Bilingual English/Spanish required
Work Setting: In-office training with potential work-from-home opportunity after approximately 90 days

Start Your Career in Customer Service

Are you bilingual in English and Spanish and looking for an opportunity to build a professional career?

We are hiring Bilingual Customer Service Representatives for an entry‑level customer service and collections position. Previous collections or call center experience is not required. Paid training, coaching, and ongoing support are provided.

If you have at least 6 months of customer service experience in any industry, we want to hear from you. Your experience can come from retail, restaurants, fast food, hospitality, front desk, office administration, customer support, sales, call centers, or other customer‑facing roles.

This is an excellent opportunity for someone looking to transition into an office, call center, financial services, accounts receivable, or customer service career.

Why You'll Want to Work Here

• Entry‑level opportunity: No previous collections experience required
• Paid training: Learn customer service, collections, account management, compliance, and payment processing
• Potential remote work: After training and consistently meeting performance expectations, you may be eligible to work from home, typically after approximately 90 days
• Stay onsite if you prefer: Employees may continue working in the office
• Full-time benefits: Medical, dental, vision, 401(k), and paid time off
• Career growth: Build valuable customer service, call center, financial services, and account management experience
• Use your bilingual skills every day: Assist customers in both English and Spanish
• Coaching and support: Receive ongoing feedback and tools to help you succeed

What You'll Do

As a Bilingual Customer Service Representative, you'll speak with customers in both English and Spanish about account balances, payments, and available payment options.

You'll receive training on the company's systems, processes, compliance requirements, and collections procedures.

Your responsibilities will include:

• Handle inbound and outbound customer service calls in English and Spanish
• Assist English- and Spanish-speaking customers with account questions
• Explain balances, payments, account information, and available options
• Help customers establish payment arrangements within approved guidelines
• Provide professional, respectful, and solutions-focused customer service
• Accurately enter notes and document customer interactions in internal computer systems
• Respond to customer questions, concerns, disputes, and requests
• Navigate multiple computer screens and systems while speaking with customers
• Meet established expectations for customer service, call quality, productivity, and KPIs
• Follow company policies and applicable collections and consumer protection regulations, including FDCPA requirements
• Protect confidential customer and account information

What We're Looking For

Required

• Bilingual in English and Spanish
• At least 6 months of customer service experience
• Customer service experience may come from retail, fast food, restaurants, hospitality, call centers, offices, sales, front desk, reception, or other customer‑facing environments
• Strong verbal communication and listening skills
• Comfortable speaking with customers over the phone
• Professional, friendly, and respectful communication style
• Comfortable using computers and learning new software
• Ability to navigate multiple screens while entering information accurately
• Good attention to detail and documentation skills
• Ability to handle difficult or sensitive customer conversations professionally
• Reliable attendance and punctuality
• Willingness to learn customer service, collections, accounts receivable, and payment processing procedures

No Collections Experience Required

Previous experience in collections, accounts receivable, financial services, or a call center is helpful but not required.

We provide paid training for candidates who have strong customer service skills and are ready to learn.

Customer Service Experience Can Come From Anywhere

You do not need previous office or call center experience to qualify.

We encourage applicants with customer service backgrounds such as:

• Retail Associate
• Cashier
• Restaurant Team Member
• Server
• Fast Food Team Member
• Hospitality Associate
• Front Desk Representative
• Receptionist
• Customer Service Representative
• Customer Support Representative
• Sales Associate
• Call Center Representative
• Bank Teller
• Collections Representative
• Accounts Receivable Representative

If you are comfortable working with customers, communicating professionally, using a computer, and learning new skills, this could be a great next step in your career.

Training & Work‑From‑Home Opportunity

This position begins in person so you can receive hands‑on training, coaching, and support.

After completing training and consistently meeting established performance, attendance, call quality, productivity, and KPI expectations, employees may become eligible for fully remote/work-from-home status, typically around 90 days

Remote work is not guaranteed and is based on successful completion of training and continued performance.

Employees who prefer working onsite may remain in the office.

About the Company

Our client is a professional accounts receivable management and customer service organization that helps consumers understand and resolve outstanding account balances.

The company focuses on professional communication, compliance, customer service, and helping consumers identify realistic payment solutions.

Benefits

Full-time employees have access to benefits including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid training
• On-the-job training
• Career development opportunities

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.

Job Type: Full-time
Pay: From $17.00 per hour
Experience: Customer service: 6 months required
Language: Spanish and English required
Work Location: In person during training, with potential eligibility for remote work after approximately 90 days and meeting performance requirements