Bilingual Customer Service & Sales Specialist (EN/ES)

UniVista Insurance Services; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

An insurance company is seeking a Bilingual Customer Service Representative in Orlando, Florida. The role involves handling customer inquiries, resolving issues, and promoting products. Candidates must be fluent in English and Spanish, with strong communication skills and a high school diploma. Previous customer service experience is preferred. This position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Bilingual proficiency in English and Spanish is mandatory.
• Previous experience in a call center or customer service role is preferred.
• 1-year customer service experience preferred, preferably in an insurance-related field.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Utilize problem-solving skills to address inquiries and complaints.
• Engage with customers to understand their needs and preferences.

Skills

Bilingual proficiency in English and Spanish

Strong problem-solving skills

Excellent verbal and written communication skills

Strong organizational and time management skills

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office applications

Job description

An insurance company is seeking a Bilingual Customer Service Representative in Orlando, Florida. The role involves handling customer inquiries, resolving issues, and promoting products. Candidates must be fluent in English and Spanish, with strong communication skills and a high school diploma. Previous customer service experience is preferred. This position offers a dynamic work environment with opportunities for professional growth.