Bilingual Customer Service & Billing Specialist

TS FITNESS; Miami (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Sign On Bonus

15 days PTO

Job summary

TS FITNESS is seeking a Client Services Representative in Miami, FL to deliver exceptional customer service and administrative support for members. You will handle calls, process cancellations, refunds, and reinstatements, and assist with billing issues.

The role requires 1–2 years of customer service experience, a high school diploma, and bilingual English/Spanish proficiency. Health, dental, vision, and life insurance plus paid time off are among the benefits offered.

Qualifications

• Minimum of a high school education (or equivalent) required.
• Must be fully bilingual - Spanish and English.
• 1-2 years customer service experience preferred.
• High volume telephone experience preferred.

Responsibilities

• Process cancellations submitted through the customer service email and PO BOX.
• Coordinate refunds with ABC financial for early terminations, cancellations and billing errors.
• Process all reinstatements submitted by the collections agency.
• Conduct soft collections for members overdue less than 60 days.
• Handle address changes, new membership cards, EFT changes, and other billing issues.
• Conduct welcome calls for all new members after their second day as a member and after a 30 day follow-up period.
• Run ad hoc reports for various departments.

Skills

Customer service

Attention to detail

Organizational skills

Problem solving

Team player

Professional and proactive

Education

High school diploma

Job description

TS FITNESS is seeking a Client Services Representative in Miami, FL to deliver exceptional customer service and administrative support for members. You will handle calls, process cancellations, refunds, and reinstatements, and assist with billing issues.

The role requires 1–2 years of customer service experience, a high school diploma, and bilingual English/Spanish proficiency. Health, dental, vision, and life insurance plus paid time off are among the benefits offered.