Customer Service Representative

TS FITNESS; Miami (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Sign On Bonus

15 days PTO

Job summary

TS FITNESS is seeking a Client Services Representative in Miami, FL to deliver exceptional customer service and administrative support for members. You will handle calls, process cancellations, refunds, and reinstatements, and assist with billing issues.

The role requires 1–2 years of customer service experience, a high school diploma, and bilingual English/Spanish proficiency. Health, dental, vision, and life insurance plus paid time off are among the benefits offered.

Qualifications

• Minimum of a high school education (or equivalent) required.
• Must be fully bilingual - Spanish and English.
• 1-2 years customer service experience preferred.
• High volume telephone experience preferred.

Responsibilities

• Process cancellations submitted through the customer service email and PO BOX.
• Coordinate refunds with ABC financial for early terminations, cancellations and billing errors.
• Process all reinstatements submitted by the collections agency.
• Conduct soft collections for members overdue less than 60 days.
• Handle address changes, new membership cards, EFT changes, and other billing issues.
• Conduct welcome calls for all new members after their second day as a member and after a 30 day follow-up period.
• Run ad hoc reports for various departments.

Skills

Customer service

Attention to detail

Organizational skills

Problem solving

Team player

Professional and proactive

Education

High school diploma

Job description

Position Description

The Client Services Representative will be responsible for providing exceptional customer service and administrative support for our members, handling customer issues over the phone, assisting employees in the field with contract issues and providing insight and feedback to the corporate team regarding the customer experience.

DUTIES AND RESPONSIBILITIES

Process cancellations submitted through the customer service email and PO BOX.

Work with ABC financial to process refunds which include early terminations, cancellation requests, and errors in billing.

Process all reinstatements submitted by the collections agency.

Conduct soft collections for members which are past due less than 60 days.

Handle customer services issues such as change of address, new membership cards, EFT changes, and/or any other billing issue.

Conduct welcome calls for all new members at the gyms after their second day as a member and after a 30 day follow-up period.

Run ad hoc report for various departments

SKILLS & ABILITIES

Believe in a high level of customer service.

Attention to detail and organizational skills.

Problem-solving skills.

Ability to work in a team environment.

Ability to answer very busy phones, handle customer issues while maintaining a positive and friendly demeanor.

High level of professionalism and personal drive.

EDUCATION & EXPERIENCE

Minimum of a high school education (or equivalent) required.

Must be fully bilingual - Spanish and English

1-2 years customer service experience preferred.

High volume telephone experience preferred.

BENEFITS

• $15.00 p/h
• 15 days PTO
• 9 Paid Holidays + 1 Paid Floating Holiday
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Sign On Bonus*