Customer Service Representative

Ts-Fitness; Miami (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Sign On Bonus

15 days PTO

9 Paid Holidays + 1 Paid Floating HOL

Job summary

Ts-Fitness is seeking a Client Services Representative to provide exceptional member support and administrative assistance. You will handle customer issues by phone, assist field staff with contract questions, and relay insights to the corporate team about the customer experience.

The role requires bilingual Spanish and English communication, a high school diploma or equivalent, and 1–2 years of customer service experience. Strong teamwork and a professional demeanor are essential.

Qualifications

• Customer service excellence and strong communication.
• Attention to detail and organizational skills.
• Problem-solving skills and ability to work in a team.
• Ability to answer very busy phones and handle issues professionally.

Responsibilities

• Process cancellations submitted through the customer service email and PO BOX.
• Coordinate refunds with ABC financial for early terminations, cancellations, and billing errors.
• Process all reinstatements submitted by the collections agency.
• Conduct soft collections for members past due less than 60 days.
• Handle billing issues like change of address, EFT changes, and new membership cards.
• Make welcome calls to new members after their second day and after 30 days.
• Run ad hoc reports for various departments.

Skills

Customer service

Attention to detail

Problem solving

Teamwork

Phone handling

Professionalism

Bilingual Spanish & English

High-volume phone handling

Education

High school diploma or equivalent

1-2 years customer service experience

Job description

Position Description

The Client Services Representative will be responsible for providing exceptional customer service and administrative support for our members, handling customer issues over the phone, assisting employees in the field with contract issues and providing insight and feedback to the corporate team regarding the customer experience.

DUTIES AND RESPONSIBILITIES

• Process cancellations submitted through the customer service email and PO BOX.
• Work with ABC financial to process refunds which include early terminations, cancellation requests, and errors in billing.
• Process all reinstatements submitted by the collections agency.
• Conduct soft collections for members which are past due less than 60 days.
• Handle customer services issues such as change of address, new membership cards, EFT changes, and/or any other billing issue.
• Conduct welcome calls for all new members at the gyms after their second day as a member and after a 30 day follow-up period.
• Run ad hoc report for various departments

SKILLS & ABILITIES

• Believe in a high level of customer service.
• Attention to detail and organizational skills.
• Problem-solving skills.
• Ability to work in a team environment.
• Ability to answer very busy phones, handle customer issues while maintaining a positive and friendly demeanor.
• High level of professionalism and personal drive.

EDUCATION & EXPERIENCE

• Minimum of a high school education (or equivalent) required.
• Must be fully bilingual - Spanish and English
• 1-2 years customer service experience preferred.
• High volume telephone experience preferred.

BENEFITS

• $15.00 p/h
• 15 days PTO
• 9 Paid Holidays + 1 Paid Floating Holiday
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Sign On Bonus*