Bilingual Customer Service Specialist – Day Shift

PSG Global Solutions; Folsom (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Representative in Folsom, California. This full-time role offers job security and a great work-life balance. Candidates should have over 2 years of experience in customer service, particularly in healthcare, and be proficient with MS Office applications. Responsibilities include addressing customer inquiries, providing information on applications, and assisting in problem resolution. Interested applicants should contact for immediate consideration.

Qualifications

• 2+ years of Customer Service / Healthcare call center experience.
• Proficient in using MS Office Applications.

Responsibilities

• Responds to customer phone inquiries in a prompt, courteous and concise manner.
• Provides callers with unbiased information to assist customers.
• Accesses, reads, and interprets customer applications.
• Performs accurate data entry functions reflecting customer activity.
• Answers customer questions and assists in problem resolution.
• Assists customers in the enrollment process.
• Documents all customer encounters in clear logs.

Skills

Customer Service

Healthcare call center experience

MS Office Applications

Job description

A leading recruitment agency is seeking an experienced Customer Service Representative in Folsom, California. This full-time role offers job security and a great work-life balance. Candidates should have over 2 years of experience in customer service, particularly in healthcare, and be proficient with MS Office applications. Responsibilities include addressing customer inquiries, providing information on applications, and assisting in problem resolution. Interested applicants should contact for immediate consideration.