Bilingual Customer Service and Order Specialist

Happy Floors, LLC.; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Happy Floors, LLC. in Phoenix, Arizona, is seeking a Customer Service Representative to join their team. The role involves providing world-class support/services for customers via phone, email, or fax, while maintaining a CRM database and ensuring timely order processing. Ideal candidates will have a High School Diploma, strong communication skills, and at least one year of customer service experience. Proficiency in Microsoft Office is essential. This position offers a fast-paced work environment with support for team collaboration.

Qualifications

• 1 year of previous customer service or call center experience.
• Fluent in English; Spanish is a plus.
• Must be computer literate.

Responsibilities

• Respond professionally to inbound customer calls nationally.
• Input information accurately into the system.
• Maintain CRM database with customer and prospect data.
• Process and follow up on orders and payments.

Skills

Communication skills

Organizational skills

Data entry skills

Customer service etiquette

Ability to work under pressure

Education

High School Diploma or Equivalent (GED)

Tools

Microsoft Office (Word, Excel, Outlook)

Great Plains (GP)

Job description

Happy Floors, LLC. in Phoenix, Arizona, is seeking a Customer Service Representative to join their team. The role involves providing world-class support/services for customers via phone, email, or fax, while maintaining a CRM database and ensuring timely order processing. Ideal candidates will have a High School Diploma, strong communication skills, and at least one year of customer service experience. Proficiency in Microsoft Office is essential. This position offers a fast-paced work environment with support for team collaboration.