Branch Support & Customer Care Specialist

Emser Tile; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading tile company in Phoenix is seeking a candidate to assist in branch operations and customer service. The role involves greeting and directing customers, managing calls, resolving complaints, and supporting order placement. Candidates should have at least 2 years of experience in sales or customer service and possess strong communication skills. Knowledge of relevant software applications is essential, and forklift experience is preferred. This is a full-time, on-site position in a dynamic environment.

Qualifications

• Minimum 2 years of experience in operations and customer service.
• Detail oriented and self-starter.
• Ability to maintain a professional work environment.

Responsibilities

• Assist in day-to-day functioning of branch.
• Greet customers and ascertain their reasons for visiting.
• Build relationships with contractors.

Skills

Customer service support

Interpersonal communication

Detail oriented

Education

High school diploma or equivalent

Tools

Outlook

Excel

Job description

A leading tile company in Phoenix is seeking a candidate to assist in branch operations and customer service. The role involves greeting and directing customers, managing calls, resolving complaints, and supporting order placement. Candidates should have at least 2 years of experience in sales or customer service and possess strong communication skills. Knowledge of relevant software applications is essential, and forklift experience is preferred. This is a full-time, on-site position in a dynamic environment.