Bilingual Customer Service Ambassador – Career Growth & Impact

Coca-Cola Consolidated; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Coca-Cola Consolidated in Charlotte, NC, is hiring a Customer Service Ambassador to identify and resolve customer issues across myCoke ordering and ecommerce support. You will provide first-call resolution via phone, email or chat, build relationships and escalate complex cases as needed.

This office-based role requires a high school diploma or GED and 1 year of related experience, with preferred background in food/beverage or prior customer service. Weekend/holiday shifts may be required.

Qualifications

• High school diploma or GED with 1 year of relevant experience.
• 1+ year of customer service experience preferred.
• Food/beverage industry experience preferred.

Responsibilities

• General customer support by resolving issues, answering inquiries, and ensuring customer satisfaction through effective communication and problem solving via phone, email or chat
• Build and maintain customer relationships
• Escalating complex customer issues to the correct team or leader
• Collaborate effectively with internal stakeholders including Customer Connection Hub, as well as field sales and distribution roles

Skills

Attention to detail

Planning and organizational skills

Multitasking

Communication skills

Schedule flexibility

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

Coca-Cola Consolidated in Charlotte, NC, is hiring a Customer Service Ambassador to identify and resolve customer issues across myCoke ordering and ecommerce support. You will provide first-call resolution via phone, email or chat, build relationships and escalate complex cases as needed.

This office-based role requires a high school diploma or GED and 1 year of related experience, with preferred background in food/beverage or prior customer service. Weekend/holiday shifts may be required.