Customer Service Ambassador — Meaningful Impact & Growth

Coca-Cola Bottlers (CONA Services); Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Coca-Cola Bottlers (CONA Services) in Charlotte, NC is seeking a Customer Service Ambassador to identify and resolve customer issues. You will de-escalate, support myCoke ordering, and provide general sales assistance, troubleshooting, and technical support across our ecommerce platform.

The role emphasizes customer engagement, strong communication, and the ability to work a variable schedule including weekends and holidays.

Qualifications

• High school diploma or GED with 1 year of relevant experience.
• Strong attention to detail and organizational skills.
• Experience with multiple screens and multitasking.
• Proficiency in Outlook, Excel and Word.
• Ability to work variable schedule, including weekends and holidays.

Responsibilities

• Resolve customer inquiries via phone, email or chat.
• Build and maintain customer relationships.
• Escalate complex issues to appropriate team.
• Collaborate with internal stakeholders including Customer Connection Hub.

Skills

Customer service

Communication

Multitasking

Microsoft Outlook

Education

High school diploma or GED

Tools

Excel

Word

Job description

Coca-Cola Bottlers (CONA Services) in Charlotte, NC is seeking a Customer Service Ambassador to identify and resolve customer issues. You will de-escalate, support myCoke ordering, and provide general sales assistance, troubleshooting, and technical support across our ecommerce platform.

The role emphasizes customer engagement, strong communication, and the ability to work a variable schedule including weekends and holidays.