CCH Customer Service Ambassador

Coca-Cola Consolidated; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Coca-Cola Consolidated in Charlotte, NC is hiring a Customer Service Ambassador to identify and resolve customer issues across phone, email, and chat channels. You will de-escalate situations, support myCoke ordering, and provide general sales and technical assistance to ensure a positive customer experience.

The role emphasizes building relationships, collaborating with internal teams, and delivering first-call resolutions.

Qualifications

• High school diploma or GED with 1 year of relevant experience.
• One or more years of customer service experience preferred.
• Food/beverage industry experience preferred.

Responsibilities

• General customer support by resolving issues, answering inquiries, and ensuring customer satisfaction through effective communication and problem solving via phone, email or chat
• Build and maintain customer relationships
• Escalating complex customer issues to the correct team or leader
• Collaborate effectively with internal stakeholders including Customer Connection Hub, as well as field sales and distribution roles

Skills

Customer service experience

Education

High school diploma or GED

Job description

Requisition ID: 271233

Locations: Charlotte

Uncap Your Potential at America's Largest Coca-Cola Bottler — Pour Your Passion into Purpose!

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

Customer Service Ambassador – is responsible for identifying and finding resolutions for customer issues; finds a diplomatic way to de-escalate those issues and resolve situations effectively for both internal and external customers. Focuses on customer engagement, centered around enhancing and addressing myCoke ordering and overall use of the ecommerce platform. Provides general sales support including troubleshooting, answering questions, first call resolution and technical support.

Duties & Responsibilities

• General customer support by resolving issues, answering inquiries, and ensuring customer satisfaction through effective communication and problem solving via phone, email or chat
• Build and maintain customer relationships
• Escalating complex customer issues to the correct team or leader
• Collaborate effectively with internal stakeholders including Customer Connection Hub, as well as field sales and distribution roles

Knowledge, Skills, & Abilities

• Strong attention to detail and implementation/follow-up skills required
• Excellent planning and organizational skills required
• Proficiency using multiple screens, simultaneous use of multiple computer applications and multitasking skills required
• Good understanding of Microsoft Outlook, Excel and Word
• Ability to work variable schedule, including weekends and holidays as required

Minimum Qualifications

• High school diploma or GED with 1 year of relevant experience

Preferred Qualifications

• One (or more) years of previous customer service experience preferred
• Food/beverage industry experience preferred

Work Environment

Office environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.