CCH Customer Service Ambassador

Coca-Cola Bottling Co. Consolidated; Charlotte (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Career Growth

Competitive Benefits

Purpose-Driven

Professional Development

Job summary

Coca-Cola Bottling Co. Consolidated in Charlotte, NC is hiring a Customer Service Ambassador to resolve issues and de-escalate situations with internal and external customers.

You'll focus on myCoke ordering and ecommerce support, helping with troubleshooting, answering questions, first-call resolution and providing product assistance, while building strong customer relationships. The role requires attention to detail, the ability to multitask across screens, and collaboration with internal

Qualifications

• High school diploma or GED with 1 year of relevant experience.
• 1+ year of customer service experience preferred.
• Food/beverage industry experience preferred.

Responsibilities

• Resolve customer issues via phone, email or chat and achieve first-contact resolution.
• Build and maintain customer relationships.
• Escalate complex issues to appropriate team.
• Collaborate with Customer Connection Hub and field teams.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Word

Job description

Requisition ID: 271233

Locations: Charlotte

We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Job Overview

Customer Service Ambassador - is responsible for identifying and finding resolutions for customer issues; finds a diplomatic way to de-escalate those issues and resolve situations effectively for both internal and external customers. Focuses on customer engagement, centered around enhancing and addressing myCoke ordering and overall use of the ecommerce platform. Provides general sales support including troubleshooting, answering questions, first call resolution and technical support.

Duties & Responsibilities

• General customer support by resolving issues, answering inquiries, and ensuring customer satisfaction through effective communication and problem solving via phone, email or chat
• Build and maintain customer relationships
• Escalating complex customer issues to the correct team or leader
• Collaborate effectively with internal stakeholders including Customer Connection Hub, as well as field sales and distribution roles

Knowledge, Skills, & Abilities

• Strong attention to detail and implementation/follow‑up skills required
• Excellent planning and organizational skills required
• Proficiency using multiple screens, simultaneous use of multiple computer applications and multitasking skills required
• Good understanding of Microsoft Outlook, Excel and Word
• Ability to work variable schedule, including weekends and holidays as required

Minimum Qualifications

• High school diploma or GED with 1 year of relevant experience

Preferred Qualifications

• One (or more) years of previous customer service experience preferred
• Food/beverage industry experience preferred

Work Environment

Office environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.