Bilingual Customer Service & Admin Specialist

ADP, Inc.; McAllen (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Affordable Homes of South Texas, Inc. is seeking a Customer Service Representative - Admin to deliver high-quality service to visitors and callers in a professional office setting. You will provide information about programs and perform clerical duties with accuracy.

Responsibilities include posting and reconciling loan payments, handling mail and deposits, maintaining supplies, and assisting with statements and deposits. Core hours are 8:00 AM–5:00 PM, Monday–Friday, 40 hours per week.

Qualifications

• High school diploma, GED, or equivalent from an accredited institution.
• 2+ years of experience in customer service and clerical management duties.
• Bilingual in English and Spanish, with strong written and verbal communication.
• Experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Deliver high-quality customer service to all individuals who come into or telephone AHSTI.
• Provide general information to customers regarding AHSTI’s programs.
• Receive and post loan payments on computer and reconcile the cash drawer at the end of the day.
• Sort and distribute incoming mail.
• Provide administrative support as needed.
• Maintain inventory and adequate stock of all supplies including but not limited to general office supplies, copy and printer paper, appointment cards, etc.
• Assist in mailing monthly statements.
• Route incoming faxes to appropriate staff.
• Prepare deposits as needed.

Skills

Bilingual English/Spanish

Customer service

Clerical duties

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Affordable Homes of South Texas, Inc. is seeking a Customer Service Representative - Admin to deliver high-quality service to visitors and callers in a professional office setting. You will provide information about programs and perform clerical duties with accuracy.

Responsibilities include posting and reconciling loan payments, handling mail and deposits, maintaining supplies, and assisting with statements and deposits. Core hours are 8:00 AM–5:00 PM, Monday–Friday, 40 hours per week.