Bilingual Loan Resolution Specialist

Affordable Homes of South Texas Inc; McAllen (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Affordable Homes of South Texas, Inc. is seeking a Loan Resolution Specialist I to contact delinquent borrowers and help resolve past-due accounts.

The role involves outreach by phone and home visits, documenting financial status and collection activity, and supporting loss mitigation efforts to protect the loan portfolio. The candidate will maintain accurate records, work toward timely resolutions, and contribute to reducing delinquency rates while adhering to program guidelines and regulatory

Qualifications

• High school diploma, GED, or equivalent.
• 2+ years of experience in customer service and clerical duties.
• Bilingual in English and Spanish with strong written and verbal communication.
• Experience with Microsoft Word, Excel, and Outlook.
• Valid, current Texas driver’s license.

Responsibilities

• Complete both written and oral reports to supervisor, as requested.
• Assist Collection department with 60 and 90+ past due accounts (including Loss Mitigation applications).
• Communicate with 30+ days or more past due customers via telephone or face to face to determine reason for overdue payment and to attempt to correct the situation.
• Record contacted customer information regarding financial status of customer and status of collection efforts.
• Conduct home visits on 30+ days past due accounts.
• Confer with customer and attempt to determine the reason for overdue payment, reviewing terms of contract with customer and coordinating face-to-face interviews.
• Mail pre-demand letters to customers to encourage payment of delinquent accounts.
• Record information about financial status of customer and status of collection efforts.
• Perform other related duties as requested and assigned, including back-up for payment clerk.

Skills

Bilingual English/Spanish

Customer service

Clerical duties

Microsoft Word

Microsoft Excel

Outlook

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Affordable Homes of South Texas, Inc. is seeking a Loan Resolution Specialist I to contact delinquent borrowers and help resolve past-due accounts.

The role involves outreach by phone and home visits, documenting financial status and collection activity, and supporting loss mitigation efforts to protect the loan portfolio. The candidate will maintain accurate records, work toward timely resolutions, and contribute to reducing delinquency rates while adhering to program guidelines and regulatory