Delinquency Resolution Specialist I

ADP, Inc.; McAllen (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Affordable Homes of South Texas, Inc. is seeking a Loan Resolution Specialist I to reduce loan delinquency by helping borrowers resolve past-due accounts and establish repayment plans. You will contact delinquent customers by phone or in person and document all interactions.

The role requires bilingual English/Spanish communication, strong clerical skills, and proficiency with Word, Excel, and Outlook. A Texas driver’s license and a high school diploma are required.

Qualifications

• High school diploma or GED.
• 2+ years of experience in customer service and clerical duties.
• Bilingual in English and Spanish with strong communication skills.
• Experience with Microsoft Word, Excel, and Outlook.
• Valid, current Texas driver’s license.

Responsibilities

• Complete both written and oral reports to supervisor, as requested.
• Assist Collection department with 60 and 90+ past due accounts (including Loss Mitigation applications).
• Communicate with 30+ days past due customers via telephone or face-to-face to determine reason for overdue payment.
• Record contacted customer information regarding financial status and collection efforts.
• Conduct home visits on 30+ days past due accounts.
• Confer with customer and attempt to determine the reason for overdue payment, reviewing terms of contract.
• Mail pre-demand letters to customers to encourage payment of delinquent accounts.
• Record information about financial status of customer and status of collection efforts.
• Perform other related duties as requested and assigned, including back-up for payment clerk.

Skills

Bilingual (EN/ES)

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

FICS Mortgage Software

Job description

Affordable Homes of South Texas, Inc. is seeking a Loan Resolution Specialist I to reduce loan delinquency by helping borrowers resolve past-due accounts and establish repayment plans. You will contact delinquent customers by phone or in person and document all interactions.

The role requires bilingual English/Spanish communication, strong clerical skills, and proficiency with Word, Excel, and Outlook. A Texas driver’s license and a high school diploma are required.