Bilingual Customer Sales & Service Pro

SiteOne Landscape Supply; Mooresville (NC); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Paid Time Off

401k with company match

Tuition Reimbursement

Life Insurance

Job summary

SiteOne Landscape Supply is seeking a Bilingual Customer Sales & Service Representative (CSSR) to deliver outstanding service to commercial and residential customers in the green industry. You will assist in person, by phone, or online ordering, building lasting relationships and resolving inquiries.

Responsibilities include pulling and preparing orders, managing inventory, merchandising, and supporting branch leadership as new technologies and processes are rolled out.

Qualifications

• Minimum of 1 year experience in a retail or wholesale setting, preferred.
• Excellent customer service skills
• Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
• Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
• Ready and willing to learn and adopt new technologies and ways of working
• Ability to think quickly and make sound decisions
• Inventory management experience helpful
• Must be able to lift a minimum of 50 pounds
• High school diploma or equivalent preferred

Responsibilities

• Demonstrate exceptional customer service to all SiteOne customers
• Cultivate and manage strong relationships with customers
• Assist customers with their questions and needs, either in person, via the phone or through online ordering
• Pull and prepare inventory orders for customer pick up or delivery
• Proactively identify and capitalize on opportunities to grow sales with current and potential customers
• Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
• Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.

Skills

Customer service

Bilingual English/Spanish

Green industry knowledge

Adaptability

Inventory management

Decision making

Lifting 50 pounds

Education

High school diploma

Job description

SiteOne Landscape Supply is seeking a Bilingual Customer Sales & Service Representative (CSSR) to deliver outstanding service to commercial and residential customers in the green industry. You will assist in person, by phone, or online ordering, building lasting relationships and resolving inquiries.

Responsibilities include pulling and preparing orders, managing inventory, merchandising, and supporting branch leadership as new technologies and processes are rolled out.