Bilingual Customer Retention Specialist - Insurance

Kurt J Goeser Ins Agency Inc; Lawrence (KS); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Base salary + commissions

401(k) with employer match

Health insurance

Paid time off

Job summary

Kurt Goeser State Farm in Lawrence, KS is seeking a full-time Customer Retention Specialist to help customers with policies, coverage updates, and renewals. The role offers structured training, coaching, and a clear path to advance within a supportive office, with opportunities to interact in Spanish and English.

The position emphasizes problem solving, attention to detail, and building lasting client relationships.

Qualifications

• No prior insurance experience required.
• Fluent or proficient in Spanish and English, preferred
• A patient listener who enjoys solving problems for people
• Careful with details and dependable about seeing tasks through
• Willing to earn the required Property and Casualty license
• Friendly and professional, and puts customers' needs first

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies
• Answer questions about policies, bills, and coverage updates and get the details right
• Serve Spanish- and English-speaking customers clearly and accurately
• Work through customer problems calmly until they are resolved
• Spot gaps in a customer's coverage when you review their policies
• Check back in with customers to keep them with the agency
• Keep customer files complete and current in the agency system

Skills

Spanish proficiency

English proficiency

Education

P&C license readiness

Job description

Kurt Goeser State Farm in Lawrence, KS is seeking a full-time Customer Retention Specialist to help customers with policies, coverage updates, and renewals. The role offers structured training, coaching, and a clear path to advance within a supportive office, with opportunities to interact in Spanish and English.

The position emphasizes problem solving, attention to detail, and building lasting client relationships.