Customer Retention Specialist - State Farm Agent Team Member

Kurt J Goeser Ins Agency Inc; Lawrence (KS); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Base salary + commissions

401(k) with employer match

Health insurance

Paid time off

Job summary

Kurt Goeser State Farm in Lawrence, KS is seeking a full-time Customer Retention Specialist to help customers with policies, coverage updates, and renewals. The role offers structured training, coaching, and a clear path to advance within a supportive office, with opportunities to interact in Spanish and English.

The position emphasizes problem solving, attention to detail, and building lasting client relationships.

Qualifications

• No prior insurance experience required.
• Fluent or proficient in Spanish and English, preferred
• A patient listener who enjoys solving problems for people
• Careful with details and dependable about seeing tasks through
• Willing to earn the required Property and Casualty license
• Friendly and professional, and puts customers' needs first

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies
• Answer questions about policies, bills, and coverage updates and get the details right
• Serve Spanish- and English-speaking customers clearly and accurately
• Work through customer problems calmly until they are resolved
• Spot gaps in a customer's coverage when you review their policies
• Check back in with customers to keep them with the agency
• Keep customer files complete and current in the agency system

Skills

Spanish proficiency

English proficiency

Education

P&C license readiness

Job description

Customer Retention Specialist - State Farm Agent Team Member

Position Overview

This is a full-time Customer Retention Specialist career opportunity with Kurt Goeser State Farm in Lawrence, KS for someone who wants to grow a lasting career in customer service and insurance. You will receive structured training, ongoing coaching, and a clear path to advance within a supportive office. Candidates who are fluent or proficient in Spanish and English are encouraged to apply.

Responsibilities

• Answer customer inquiries with accurate, timely information about insurance policies
• Answer questions about policies, bills, and coverage updates and get the details right
• Serve Spanish- and English-speaking customers clearly and accurately
• Work through customer problems calmly until they are resolved
• Spot gaps in a customer's coverage when you review their policies
• Check back in with customers to keep them with the agency
• Keep customer files complete and current in the agency system

Qualifications

• No prior insurance experience required
• Fluent or proficient in Spanish and English, preferred
• A patient listener who enjoys solving problems for people
• Careful with details and dependable about seeing tasks through
• Willing to earn the required Property and Casualty license
• Friendly and professional, and puts customers' needs first

Benefits

• Base salary plus performance-based commission
• 401(k) retirement plan with employer match
• Health insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths
• Company events, contests, and team lunches

Pay range: $55,000-$70,000 per year

This range reflects expected total compensation—including base salary, commissions, and bonuses—when performance goals are met. Base salary varies based on experience and licensing. Commissions are uncapped, and high performers regularly exceed this range.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.