Customer Relations & Retention Specialist

Rene Hawkins - State Farm Agent; Gardena (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Rene Hawkins - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service, resolve inquiries, and support the everyday operations of a busy insurance agency.

You will maintain accurate customer records, assist with retention strategies, and collaborate with other team members to meet community needs. Bilingual Spanish is preferred, and growth opportunities are anticipated for driven individuals.

Qualifications

• Strong communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to remain calm in high-stress situations.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service experience

High-stress management

Spanish bilingual

Job description

Rene Hawkins - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service, resolve inquiries, and support the everyday operations of a busy insurance agency.

You will maintain accurate customer records, assist with retention strategies, and collaborate with other team members to meet community needs. Bilingual Spanish is preferred, and growth opportunities are anticipated for driven individuals.