Bilingual Customer Service Rep—Spanish/English, Growth

Kurt J Goeser Ins Agency Inc; Independence (MO); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Base salary + commissions

401(k) with employer match

Health insurance

Paid time off

Company holidays

Career advancement

Job summary

Kurt Goeser State Farm is seeking a full-time Bilingual Customer Service Representative in Independence, MO to join a supportive, professional office. Fluency in Spanish and English is required, and the team focuses on collaboration and growth.

Responsibilities include reviewing policies, handling inquiries, and maintaining accurate customer records while assisting with billing and coverage changes. This role emphasizes service quality and customer loyalty.

Qualifications

• No prior insurance experience required.
• Fluent in Spanish and English (required).
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.

Responsibilities

• Conduct policy reviews, follow up on claims, and proactively reach out for renewals and service updates.
• Follow up consistently to support customer loyalty and retention.
• Serve Spanish- and English-speaking customers clearly and accurately.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.

Skills

Bilingual: Spanish/English

Customer service

Active listening

Empathy

Problem solving

Organized & detail-oriented

P&C license readiness

Job description

Kurt Goeser State Farm is seeking a full-time Bilingual Customer Service Representative in Independence, MO to join a supportive, professional office. Fluency in Spanish and English is required, and the team focuses on collaboration and growth.

Responsibilities include reviewing policies, handling inquiries, and maintaining accurate customer records while assisting with billing and coverage changes. This role emphasizes service quality and customer loyalty.