Bilingual Customer Retention & Solutions Specialist

Spectrum; San Antonio (TX); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Spectrum is hiring a customer service representative focused on Spectrum Mobile and overall Spectrum products. You will resolve concerns, upsell where appropriate, and maintain accurate billing and order entries.

Bilingual English/Spanish is expected to communicate clearly with diverse customers and build lasting relationships. Based in a Texas office, you will work in a fast-paced call-center environment, adhere to performance metrics, and help customers see continued value in Spectrum’s

Qualifikationen

• High school diploma or equivalent.
• Ability to read, write, speak and understand English and Spanish.
• Clear, professional communication with a customer-focused approach.
• Build rapport, overcome objections, and retain customers through solution-oriented conversations.
• Experience in fast-paced, metric-driven call center environments.
• Familiarity with billing, account management and order-entry processes.
• Bilingual Spanish proficiency.

Aufgaben

• Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum’s offerings
• Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
• Present and explain Spectrum’s full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
• Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
• Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
• Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
• Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers

Kenntnisse

Bilingual Spanish

Customer service

Call center

Sales orientation

Ausbildung

High school diploma

Jobbeschreibung

Spectrum is hiring a customer service representative focused on Spectrum Mobile and overall Spectrum products. You will resolve concerns, upsell where appropriate, and maintain accurate billing and order entries.

Bilingual English/Spanish is expected to communicate clearly with diverse customers and build lasting relationships. Based in a Texas office, you will work in a fast-paced call-center environment, adhere to performance metrics, and help customers see continued value in Spectrum’s