Bilingual Retention & Upsell Specialist

Spectrum; Harlingen (TX); Vor Ort; USD 25.000 - 34.000; Vollzeit

Zusammenfassung

Spectrum is seeking a Sales and Customer Solutions Representative in the United States who will resolve billing inquiries, upsell Spectrum services, and maintain high customer satisfaction. The role offers starting pay of $18 per hour with potential to reach over $70,000 annually with incentives.

You’ll work in an office environment, may include weekend/holidays hours, and need strong English and Spanish communication.

Qualifikationen

• 2+ years of call center experience in customer service or phone sales.
• High school diploma or equivalent.
• Fluent in English and Spanish.
• Ability to work variable hours; may include weekends, holidays, and split days off.
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications.

Aufgaben

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Kenntnisse

English/Spanish

Customer service

Sales techniques

Phone support

Communication

Billing system

Up-selling

Ausbildung

High school diploma or equivalent

Tools

Billing system

Jobbeschreibung

Spectrum is seeking a Sales and Customer Solutions Representative in the United States who will resolve billing inquiries, upsell Spectrum services, and maintain high customer satisfaction. The role offers starting pay of $18 per hour with potential to reach over $70,000 annually with incentives.

You’ll work in an office environment, may include weekend/holidays hours, and need strong English and Spanish communication.