Bilingual Customer Retention & Upsell Specialist

Spectrum; Harlingen (TX); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Free Spectrum services

Zusammenfassung

Spectrum is seeking a Sales and Customer Solutions Representative in Harlingen, TX. You will respond to billing inquiries, answer product questions, and upsell Spectrum services, helping retain customers and grow revenue.

This role requires bilingual English/Spanish proficiency, flexible hours, and strong communication. Competitive pay starts at $18/hour with incentives that can push earnings over $70,000 annually, plus Spectrum benefits and services.

Qualifikationen

• High school diploma or equivalent required.
• Bilingual English/Spanish preferred for customer interactions.
• Experience in call center or sales environments preferred.
• Ability to read, write, speak and understand multiple languages.

Aufgaben

• Resolve billing inquiries, product questions and service complaints.
• Retain customers and upsell Spectrum services by phone.
• Maintain professionalism in every customer interaction.
• Achieve activity goals using call handling metrics.
• Process orders in the billing system for retained and new accounts.
• Explain Spectrum products clearly and compare with competitors.
• Support customer experience improvements through each transaction.

Kenntnisse

Bilingual English/Spanish

Customer service

Sales techniques

Communication skills

Provide customer solutions

Computer skills

Billing system proficiency

Verbal and written communication

Handle irate customers

Prioritize and organize

Ausbildung

High school diploma or equivalent

Tools

Billing system

Jobbeschreibung

Spectrum is seeking a Sales and Customer Solutions Representative in Harlingen, TX. You will respond to billing inquiries, answer product questions, and upsell Spectrum services, helping retain customers and grow revenue.

This role requires bilingual English/Spanish proficiency, flexible hours, and strong communication. Competitive pay starts at $18/hour with incentives that can push earnings over $70,000 annually, plus Spectrum benefits and services.