Bilingual Sales & Retention Specialist (Spanish/English)

Spectrum; Pharr (TX); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Free Spectrum services

Discounted Spectrum services

Résumé du poste

Spectrum, based in Pharr, Texas, is seeking a Sales and Customer Solutions Representative to retain customers and upsell services. The role is office-based and requires bilingual English/Spanish communication.

The position offers a starting wage of $18/hour with incentives that can push annual earnings above $70,000 for top performers, plus free and discounted Spectrum services. You will handle billing inquiries, explain products, and work to meet activity and sales goals.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales, or equivalent experience.
• Ability to read, write, speak and understand English and Spanish.
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone).
• Ability to work variable hours; may include weekends, holidays, and split days off.
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner.
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals.
• Effective computer and consumer electronics skills.
• Ability to use personal computer and relevant software applications including the billing system.
• Proven verbal and written communication skills.
• Ability to handle irate customers and resolve issuesAbility to prioritize and organize effectively

Responsabilités

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Connaissances

Bilingual English/Spanish

Customer service

Sales techniques

Communication skills

Formation

High school diploma or equivalent

Outils

Billing system

PC software

Description du poste

Spectrum, based in Pharr, Texas, is seeking a Sales and Customer Solutions Representative to retain customers and upsell services. The role is office-based and requires bilingual English/Spanish communication.

The position offers a starting wage of $18/hour with incentives that can push annual earnings above $70,000 for top performers, plus free and discounted Spectrum services. You will handle billing inquiries, explain products, and work to meet activity and sales goals.