Bilingual Customer Experience Specialist (EN/DE) – Hybrid

Nestlé; United States; Hybrid; USD 34,790 - 46,387; Full time

Benefits offered by this job

Competitive salary and annual bonus

Flexible working environment

Meal allowance card

E-learning courses and training programs

Development of expertise in Nestlé’s business

Job summary

Nestlé is seeking a Customer Service Specialist to handle all front-office customer contacts. This role involves engaging with customers through voice, email, and chat, providing tailored solutions and handling complaints with empathy.

Located in Braga/Lisbon, Portugal, the position offers the flexibility of hybrid or fully remote work after initial training. Candidates should be fluent in English and German and have experience in customer engagement.

Qualifications

• 1-2 years of experience in customer-engagement services is mandatory.
• Fluent in English and German, preferably at the C1-C2 level.
• Strong organizational and prioritization skills.

Responsibilities

• Engage with customers across various communication channels.
• Identify customer needs to provide tailored solutions.
• Advise on products and services to enable informed decisions.
• Ensure effective complaint management with empathy.

Skills

Customer engagement skills

Microsoft Office proficiency

Fluent in English

Fluent in German

Interpersonal skills

Multitasking ability

Job description

Nestlé is seeking a Customer Service Specialist to handle all front-office customer contacts. This role involves engaging with customers through voice, email, and chat, providing tailored solutions and handling complaints with empathy.

Located in Braga/Lisbon, Portugal, the position offers the flexibility of hybrid or fully remote work after initial training. Candidates should be fluent in English and German and have experience in customer engagement.