Customer Service Specialist - Italian Speaker

Nestlé; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Flexible working environment

Meal allowance card

E-learning courses and training programs

Career progression opportunities

Free coffee at the office

Medical support available at the office

Access to Nestlé Club

Job summary

Nestlé Business Solutions (NBS) is looking for a Customer Service Specialist to join their team in a full-time, hybrid role. This position involves engaging with customers via multiple communication channels to enhance their experience and ensure satisfaction. Candidates must have experience in customer engagement services and be fluent in both English and Italian.

The company offers a competitive salary with annual bonuses, flexible working options, and a variety of benefits including development opportunities, a meal allowance, and discounts with retailers.

Qualifications

• One to two years of experience in customer engagement services is mandatory.
• Fluency in English and Italian at C1 or C2 level is required.
• Proficiency in Microsoft Office software (Outlook, PowerPoint, Excel, etc.) is essential.

Responsibilities

• Engage with customers across voice, email, and chat.
• Welcome customers and identify their needs.
• Advise on products and services.
• Showcase product offerings.
• Prioritize first-contact resolution.
• Manage customer complaints with empathy.

Skills

Customer engagement services experience

Proficiency in Microsoft Office

Fluent in English and Italian

Excellent interpersonal skills

Multitasking ability

Positive mindset

Organizational skills

Work ethic

Job description

Position Snapshot

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy) OR 100% remote (after an initial learning period)

Languages: Fluent in English and Italian (C1 or C2 level)

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team players, digitally‑savvy, with an entrepreneurial mindset, and who can flourish in a fast‑paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! At NBS, diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

We are currently looking for a Customer Service Specialist. This professional will be responsible for all the front office contacts with customers.

A day in the life

• Engage with customers across various communication channels, including voice, email, and chat, for both B2C and B2B channels
• Welcome customers and effectively identify their needs to provide tailored solutions
• Advise customers and potential clients on our diverse range of products and services, fostering informed decision‑making
• Spark customer interest by showcasing our complete product offerings and their benefits
• Prioritize first‑contact resolution to enhance the customer experience and streamline service delivery
• Elevate customer satisfaction in every interaction, ensuring a positive and lasting impression
• Ensure effective complaint management by handling customer complaints with empathy and efficiency, transforming feedback into opportunities for service improvement

What will make you successful (Qualifications)

• One to two years of experience in customer‑engagement services (mandatory)
• Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
• Fluent in English and Italian (C1 or C2 level) – mandatory
• Excellent interpersonal and communication skills
• Ability to multitask effectively
• Positive mindset with a strong eagerness to learn and collaborate as a team player
• Strong organizational and prioritization skills to excel in a fast‑paced environment
• Demonstrated work ethic and respectfulness

What we offer

• Development of expertise in Nestlé’s Shared Solutions Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits – choose the benefits that suit you best
• Access to the Nestlé Club and discounts with several partners
• Free coffee at the office
• Special employee discounts at selected retailers
• Company equipment tailored to professional needs
• Medical support available at the office
• E‑learning courses and training programs to help you grow
• Career progression and opportunities for international career