Bilingual Customer Experience Specialist

Aaron's; United States; Remote; USD 31,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision insurance

401(k) with matching

Job summary

Aaron's is seeking a dedicated customer service representative to deliver positive experiences by assisting customers over the phone with inquiries, orders, and account updates. You will process orders, maintain accurate records, and escalate complex issues as needed.

This full-time role requires strong communication skills and a bilingual English/Spanish proficiency to support a diverse customer base and help drive satisfaction across all touchpoints.

Qualifications

• High school diploma or equivalent and strong communication skills.
• Ability to work a full-time schedule within business operating hours.
• Bilingual (English/Spanish) and call center experience preferred.

Responsibilities

• Assist customers over the phone with inquiries, orders, and account updates.
• Process orders and maintain customer records accurately.
• Escalate complex issues and document interactions as needed.

Skills

Bilingual English/Spanish

Communication skills

Customer service experience

Education

High school diploma or equivalent

Job description

Aaron's is seeking a dedicated customer service representative to deliver positive experiences by assisting customers over the phone with inquiries, orders, and account updates. You will process orders, maintain accurate records, and escalate complex issues as needed.

This full-time role requires strong communication skills and a bilingual English/Spanish proficiency to support a diverse customer base and help drive satisfaction across all touchpoints.