Bilingual Customer Experience & Orders Specialist

thecarycompany; Addison (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Supplemental Insurance

Short-Term Incentive Plan

Company-Funded Profit Sharing

HRA & Cafeteria Plan

Seasonal Company-Sponsored Events

Work/Life Balance Initiatives

Childcare Reimbursement Program

9/80 Scheduling Option (after 1 year)

Job summary

The Cary Company is seeking a Customer Relations Specialist to join our Addison, IL HQ. You will support the sales force and management by handling customer inquiries, processing orders, and coordinating with logistics to keep delivery timelines on track.

This role rewards those who excel at multi-tasking, communication, and problem solving, with opportunities to grow and participate in company-sponsored events and profit-sharing.

Qualifications

• Bachelor’s degree required.
• Experience in a customer service role preferred.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and customer service software.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Drive repeat business by providing exceptional service and responding to customer inquiries via phone and email.
• Efficiently process orders and transactions.
• Track and update customers on order status and delivery timelines.
• Ensure accurate and timely order fulfillment by coordinating with sales and warehouse teams.
• Improve customer experience and service efficiency by working cross-functionally.
• Resolve customer complaints diplomatically and effectively.
• Maintain accurate customer records in the CRM system.
• Recommend new products or services by identifying features and benefits.
• Continuously seek opportunities to enhance customer satisfaction and loyalty.

Skills

Customer service mindset

Communication skills

Problem-solving

Multitasking

Detail-oriented

Spanish language (bilingual)

Education

Bachelor’s degree

Tools

CRM software

Microsoft Office

Job description

The Cary Company is seeking a Customer Relations Specialist to join our Addison, IL HQ. You will support the sales force and management by handling customer inquiries, processing orders, and coordinating with logistics to keep delivery timelines on track.

This role rewards those who excel at multi-tasking, communication, and problem solving, with opportunities to grow and participate in company-sponsored events and profit-sharing.